Updated on December 3, 2018
I am trying to get in touch with lyft! How can I contact Lyft?
Whats the fastest way to contact Lyft customer service? It seems impossible to contact Lyft when you need them, right? There are quite a few ways to get in touch with Lyft customer service. The best way for most people to reach Lyft is by sending an email through Lyft's website or via Twitter for quick questions. If it is critical, see the Critical Response info below. I usually get a response the same day via email and within a couple hours via twitter. I'll explain all the ways to get your questions answered:
Lyft Phone Number (24/7 Live Phone Support) – Critical Response Team
For emergencies, call 911 first!
For urgent driver or passenger safety issues including accidents or citations, the number to call was 855-865-9553 but it no longer works. Instead click here or the pink button below to have Lyft call you. The above number now just refers you to their website. Most other issues can be handled using one of the below options. Unfortunately, there is no Lyft Customer Service phone number but they are usually pretty good about responding using one of the following methods. NOTE: This is NOT for billing problems, complaints, etc, you wont get help with those non-urgent questions and will be told to use one of the other methods here. I often wish I could get them on the phone but this is not the way.
Urgent issues like reporting an accident or safety concern, instead of calling the old number 855-865-9553, or click the button below to get a call back. Or in the app, click Menu -> Help -> Something happened -> Accident -> Contact Us….if you had an accident.
Can I call Lyft?
The number to call was 855-865-9553 but they changed the way it works. You can still speak with someone but they will call you instead after you press the pink call me button above.
Lyft Driver Support Team
Lyft drivers can have the driver support team call you! Press the Call Me button and then you can request a call back! You can't call them but they will call you right back.
How do I dispute a charge with Lyft?
To dispute a charge from Lyft, check your email confirmation with the charges listed. Click the “Request Review” button and you'll have a chance to explain what happened.
Can you use cash to pay for Lyft?
No, you have to pay for Lyft with the credit card on your account. You can tip in cash, if you really want to.
Lyft Frequently Asked Questions
Check Lyft's FAQ page, where you will probably find answers to most of your questions.
Social Media – Ask Questions on Twitter and Facebook
- Twitter – Send a message to @AskLyft every day 5am-9pm pacific time
- Facebook – Get support and chat with other customers on Lyft's official facebook page
Contact Support (Lyft Email Support)
Support requests should be sent via their website. You will receive an email confirmation with a copy of your request. Once they reply, you'll be able to email back and forth with firstname.lastname@example.org. Go through the website first otherwise your email email@example.com will get bounced back with a message to use the website. In the past, they allowed incoming emails to firstname.lastname@example.org but they have since changed that.
Lost and Found
Ever have something slip out of your pocket? Yep. Me too! You can get in touch with the driver by
- In the Lyft App, click RIDE HISTORY, find the ride then click FIND LOST ITEM or
- Find the email receipt and click FIND LOST ITEM. The driver will get a text message and can get in touch with you.
Screen shots and full details can be found on Lyft's website.
Free Ride Credit
Here are some free ride promotions for new users:
- Lyft up to $50 referral promo code
- Uber $20 referral promo code
- Gett up to $50 referral promo code
- Via $10 referral ride credit