Updated on December 3, 2018
I am trying to get in touch with lyft! How can I contact Lyft?
Whats the fastest way to contact Lyft customer service? It seems impossible to contact Lyft when you need them, right? There are quite a few ways to get in touch with Lyft customer service. The best way for most people to reach Lyft is by sending an email through Lyft's website or via Twitter for quick questions. If it is critical, see the Critical Response info below. I usually get a response the same day via email and within a couple hours via twitter. I'll explain all the ways to get your questions answered:
Lyft Phone Number (24/7 Live Phone Support) – Critical Response Team
For emergencies, call 911 first!
For urgent driver or passenger safety issues including accidents or citations, the number to call was 855-865-9553 but it no longer works. Instead click here or the pink button below to have Lyft call you. The above number now just refers you to their website. Most other issues can be handled using one of the below options. Unfortunately, there is no Lyft Customer Service phone number but they are usually pretty good about responding using one of the following methods. NOTE: This is NOT for billing problems, complaints, etc, you wont get help with those non-urgent questions and will be told to use one of the other methods here. I often wish I could get them on the phone but this is not the way.
Urgent issues like reporting an accident or safety concern, instead of calling the old number 855-865-9553, or click the button below to get a call back. Or in the app, click Menu -> Help -> Something happened -> Accident -> Contact Us….if you had an accident.
Can I call Lyft?
The number to call was 855-865-9553 but they changed the way it works. You can still speak with someone but they will call you instead after you press the pink call me button above.
Lyft Driver Support Team
Lyft drivers can have the driver support team call you! Press the Call Me button and then you can request a call back! You can't call them but they will call you right back.
How do I dispute a charge with Lyft?
To dispute a charge from Lyft, check your email confirmation with the charges listed. Click the “Request Review” button and you'll have a chance to explain what happened.
Can you use cash to pay for Lyft?
No, you have to pay for Lyft with the credit card on your account. You can tip in cash, if you really want to.
Lyft Frequently Asked Questions
Check Lyft's FAQ page, where you will probably find answers to most of your questions.
Social Media – Ask Questions on Twitter and Facebook
- Twitter – Send a message to @AskLyft every day 5am-9pm pacific time
- Facebook – Get support and chat with other customers on Lyft's official facebook page
Contact Support (Lyft Email Support)
Support requests should be sent via their website. You will receive an email confirmation with a copy of your request. Once they reply, you'll be able to email back and forth with support@lyft.com. Go through the website first otherwise your email support@lyft.com will get bounced back with a message to use the website. In the past, they allowed incoming emails to support@lyft.com but they have since changed that.
Lost and Found
Ever have something slip out of your pocket? Yep. Me too! You can get in touch with the driver by
- In the Lyft App, click RIDE HISTORY, find the ride then click FIND LOST ITEM or
- Find the email receipt and click FIND LOST ITEM. The driver will get a text message and can get in touch with you.
Screen shots and full details can be found on Lyft's website.
[yasr_visitor_votes size=”small”]
Free Ride Credit
Here are some free ride promotions for new users:
- Lyft up to $50 referral promo code
- Uber $20 referral promo code
- Gett up to $50 referral promo code
- Via $10 referral ride credit
My name is Daphne Clay and on xx/xx/xxxx I had my first lyft ride and was told it would be a free ride and I was charged over $17 today I don’t think that’s good business when a lot of my co- worker’s told me thier first ride was free, I got a ride to my job’s x-mas party and was shocked to see i was charged leaving a nasty taste in my mouth, I would like my money put back on my account and to speak with a supervisors regarding this experience, my number is xxxxxxxxx I can be reached before noon Monday through Friday and anytime Saturday and Sunday. Thank you
Hello
Leaving a comment here will not get you in touch with Lyft – please see above on how to get in touch with them.
I think you may have forgotten to enter the promocode. Press the top left button on the app then Payments then enter FIFTYGO in the “Add Credit/Gift Code” and see you get your credit.
I would like a call back ASAP!!
I’m being charged on my credit card 11 charges.
I have never asked for a ride by your company – ever!
John, this is my blog, not Lyft. Instructions to contact Lyft are above.
I have gotten charges on my credit card too, from San Francisco and I live in NC. Never heard of Lyft before. This is my 2nd card I’ve had to cancel
They charge me for no reason the drive drop me off in live his GPS on they charge me
I have the same problem. I’m in texas visiting and someone in atlanta is having fun riding lyft on me. I want my money back
Lost my phone doing. Lyft, please call [removed] if found. Thank you.
I was charged a ride earlier today and the driver never came to get me..
I am also being charged, never took a ride
Pamela – too many complaints like yours and mine. Bye-bye Lyft,hello city bus. Can’t wait
This just happened to me I am a single mom in chicago I need my money to feed my kids
My name is Ms Logan I would like some one to call me back about Lyft drive Asap [number removed]
My ride was too much . I was told it would be one price and I was charged 38.45. For a 6.8 mile trip what a rip-off . I will not be calling Lyft ever again.
I took Lyft to go to the VA. 2 miles from my home. When I confirmed the charge in the car it was 8.00. Now my bank shows 50.00. How is this and how do I contact someone about this charge?
Same problem I have with them too
Everytime i take the lyft.they always charge me twice. The first one had a reciept that they already took the money from my bank and then i check my bank account and it says pending. The next day they charge me again.this is bs. I want my money back. Every transaction they charge me.
i need help with my account [phone number removed]
to contact lyft please follow the instructions listed above
707 439 8039 ! Call them ! or 18008659553 !
Is this lyft customer service?
Called for a lyft they went to the wrong plaace. Then would not answear the phone when I called the driver. Then they change me a extra $5.00. They mess up and I have to pay for it. Would like my Money back.
Press the Request Review button at the bottom of your email receipt.
How do i attach my passport to complete my registration as your drive.becos i have tried using my phone
Have you tried taking a photo with your phone then upload to the app?
Lyft stolen maney my debit card, his don’t have customer service phone number
Hello,my name is [removed], lam emailing you because I put in for a Lyft for my son to go to school ,your Lyft driver pull off and said he wasn’t taking my son,I want my money back !!! Please put it back on my card ,my son is 17 takes a Lyft everyday.
I DO NOT TRUST THEM. THEY TREAT THERE DRIVERS LIKE CRAP WILL SCREW YOU WITHOUT TELLING YOU YOUR ACCOUNT IS DEACTIVATED. I HAVE A 4.7 RATING. WENT TO GO TO WORK FOR LYFT AND OH I BEEN DEACTIVATED. SO WITHOUT ANY NOTICE. I HAVE 4.7 RATE BUT THEY DON’T CARE THEY LISTEN TO RIDER BUT NEVER ASK THE DRIVER THERE IS TO SIDE TO EVERY SITUATION LIKE A PANCAKE HAS TWO SIDES. THEY COULD CARE LESS. THEY ALSO NEED TO TEACH THE PHONE PERSON TO HAVE MORE MANNERS. THEY NEED A LOT OF WORK.
Susan – AMEN and double that
Daphne – it’s a crowded dance floor, complaints about Lyft. I couldn’t reach a ride yesterday, had to take THREE buses to get home. Got charged $17 for anon-pickup. Today I needed a ride but they had my pickup at my destination site. So? A $17 charge on my bank statement. Now I gotta get my bank to dispute those 2 charges. Imagine how many millions of these complaints go out EVERY DAY. GOODBYE, LIFT.
Hello , could you please contact me I was over charged for my ride to an event on Saturday.
Want to request a review of your ride price? Check your email invoice and click the “REQUEST REVIEW” button at the bottom.
For the first time I am very un happy with lfyt. I will not use your service any more.
Lyft does not read the comments section of my blog. Please contact them directly. Instructions are above on how to contact them.
How
Everything is explained above.
As per my experience, Lyft Facebook page is the best way to contact them when having issues. They respond promptly to private messages but wall posts and comments get swift attention. As for sending an email through their website, it is important to be as precise and brief as you can because chances are, you will just get a canned response when you write a very long description of your concern. Thanks, I had a good read. Keep on sharing useful posts like this one.
BAD EXPERIENCE WITH LYFT SERVICE—OVERCHARGE & NO CALL BACK RESPONS DESPITE MY REQUEST
I received no real response online or getting a call from Lyft per my request. The story re my experience with the Lyft driver and the unfair and excessive charges does not fit with their canned categories of criticisms. Do you have a correct phone number for Lyft? Incorrect #s recorded online according to some people. The amount later charged to my credit card was $20 more than quoted. The amount quoted has disappeared from my iPhone screen so how would I dispute it? The driver claimed my order was canceled & I would receive charges after I was left off at Chicago’s O’Hare airport.
Any advice?
so you followed all the methods above to contact Lyft then?
L O L ! !
Goto your ride history and you can get receipt sent to email and there is all your charges and driver info
To Whom It May Concern:
I am the GM for 3 Midas Auto Service Centers in Renton, West Seattle, and Kent, WA. I have been doing vehicle inspections for Lyft just like we do for Uber. I had a customer come back and tell us he was refused because we were not an accredited auto repair on your list. This does not make sense when other franchised Midas owners are in the north end. How do we get accredited otherwise?
please see the info above on how to contact Lyft directly.
Lyft stolen maney my debit card to
my name is vivian bailey ,i’m a lyft driver since a few days ago i try to go on line was not able to do so,then i learn that my application is incomplete so what do i need to complete my application as i need to get back to work.
You should contact lyft – see above on how to reach them
I did see a number for drivers on There website.
Hi Ma’am I’m having starting to drive they keep telling my things and I don’t seem to find what they are talking about I’m thinking about signing up with Uber I don’t like getting my disgusted trying to get started on a job and you can’t contact Lyft
I don’t understand.
Every time I request a lyft, I am charged 15 dollars before I even take the ride. Then, I’m charged after the ride. This is every time I ride. I called and a lady told me it’s a service charge that does not actually get taken out of my account. THAT’S A LIE !
have you checked your credit card statement after about a week to see if that $15 is still on your account and not a temporary charge?
Breanna – it’s a crowded dance floor with no real way to contact Lyft for a dispute. Now I have to get my bank to dispute phony charges. I think the drivers should wear Jesse James masks
What have you tried so far to get in touch with Lyft?
I am curious ,.
If I drive for lyft
Can I specify where I want to drive from & to?…
For example ….
[removed]
Hi Kevin,
You’ll have to contact Lyft using one of the above methods. They do not see your comments here. I deleted your confidential information so the world would not see it.
Lyft f**kin sucks i was refused as a driver and the assholes wont tell me why so f*** you
You’re yelling at the wrong guy. I’m not Lyft and they don’t read this. Try contacting their background check company Sterling tel:800-899-2272 – maybe they will tell you why you were rejected.
Thats why you were refused cos u seem to b a troublemaker in advance
On Saturday June 3rd I happened to be behind a LYFT driver at a red light. The light was red,
but allowed a turn on red after coming to a stop. there was a vehicle in front of the Lyft driver
was not turning. The Lyft driver started beeping her horn and yelling at the car in front of her,
using very obscene language. In our state you to DO NOT HAVE to turn on red, it is an option.
The license plate number was Massachusetts – 622WF.
Lyft doesn’t read my blog but you can contact them by using the info above.
Just an FYI, the number you provided may have at one time been been a customer service line. Now it simply tells you via recorded message to visit their website and email any questions or concerns or to dial 911 if it’s an emergency and then hangs up.
Thanks. I confirmed this and updated the post. Pressing the button to get a phone call from Lyft still seems to work.
On April 3 I took lyft from work. At 7:30 An I contacted lyft to let them know I had left my phone. I sent my emails because you can’t get a human on the phone. Today is the 7th the driver no longer answers. An I can’t get to my email. All my pass codes an personal info. I have lost work because of my boss’s not being able to reach me. They have a clause people ! They can hold your personal property for 72 hours ! Well my 72 hours is up still no phone. No contact from them still. My ride was from Waffle House on Dacula to my home. They don’t care if my life is falling apart. An my job is in jeopardy ! I am having to post this off my brothers page,because I can no longer retrieve my Facebook or my email ? Funny my pass codes have been changed ? Go figure !
You can try contacting them on twitter. They have been fairly responsive there.
Tengo una queja de mal servicio y acoso con esta empresa
My husband is new to driving for Lyft. He completed all his paper work and is supposedly an official driver. Today was his first day. He went to the Philadelphia airport and saw that there were 89 Lyft cars ahead of him. So he sat, and sat, and sat and after two hours he got a notice that he missed his turn. He didn’t get any call or notification so he doesn’t even know what he did wrong, and there is no one to contact. Needless to say he and I are frustrated. How can a business be run successfully if the employees get no training instruction when they are hired? Do u know anything about this?
Have you tried the steps above to contact Lyft?
I have just signed up for Lyft and can’t figure out how to complete my registration. This should be a slam dunk. But it’s not intuitive at all. Most importantly, the Customer Service phone number is absolutely useless. Why do they even post it? It’s an automated answer saying “call 911 if it’s an emergency” otherwise visit the help.lyft.com site. Which if I could have found the answers I was looking for I wouldn’t have had to call Customer Service! My sister and brother-in-law swear by Lyft so I was excited to be able to download the app on my new android phone. Obviously, Lyft is more customer friendly to California based folks … I am awaiting step-by-step instructions via email (although that took a while as well). I won’t be using Lyft tonight.
my debit card was used and i cant get in touch with any one . How do i contact them
I have emailed lyft numerous times to request a refund. No response. Followed steps. Any info on an alternate method or actual number. This is ridiculous. Any suggestions please?
Yes, there are several other methods listed in this post. Have you tried them?
I have about 18 occasions with charges l have never employed them for any services. I need to talk to a live person
I want my account checked because im tired of being over charged Everytime I use Lyft I get charged different prices please check my account or call me xxxxxxxxx
Donna, see above on how to contact Lyft
yall Over Charrge me twice on the 26 and i canceled the ride
My name is starting a Alston #xxxxxxxxx last nite I ask 4 a Lyft my $$ was taking out cause cab was cancel but don’t have it now how long 4 my runs 2 b back thank you …call me .tu
I am filling fraud charges on your against your company my card was charge $8.49 on 9/30. at 10:05 pm I would to know where they was pick up from and drop off could you get back with me as soon as possible. Thank you very much
I never ever have to ride lift and I got charge my debit wit..$86.00 on one single day 9-20-17 WTH??!!!
Did you figure this out? Sounds like your credit card was stolen?
How do I find out an address that my wife went to a month ago cause I just found it on statement I have the ride number any ideas since I can’t get into the account she has taken me off of it
I think you’d need access to the account. Sounds like you might need to change the credit card number if it’s still linked an account you don’t want charges from.
I was on a round-trip. Got to my destination submitted for a ride back. The driver excepted the call. It was taken from him! Now I am going to pay him cash but your system seriously need some updating please call me back ASAP at xxx. Additionally when another driver excepted the return trip phone call I was charge five bucks for canceling I really believe somebody’s to call me back
I was in a hurry to schedule lyft to go to the train station and selected share ride. I did not want that just me so please refund any fees for that to me. Also the share option should not be the first one you list which causes mistakes by passengers to select the first one.
I’m trying to reach lyft customer service
Great! Did you try the instructions above?
My lift driver put me out the saying the address was wrong n he couldn’t take me because you guys would not pay him
I need someone from lyft get in touch with me as soon possible a matter need to be handle far as my credit card being charged for a ride I did not receive .
Why was my usual $18 ride $48? My phone did not reflect a higher rate!!!!
I’m I more than upset with lyft ! Your driver showed up to my house when you guys texted me and said he was … he was two block down by a damn car wash I walk over there it said he departed ! I look at the map and he sat in the same area you guys could have at least found another driver or called me when an update ! You are costing me a job because now I’m late as hell if you try to charge me I’m going to be oblivious and pissed off ! Contact me as soon as possible
Yea I hate it when drivers do that kinda stuff. My favorite though is when they accept the ride and never show up, never move, and never cancel the ride. That’s really fun.
can U give me contact info to send a picture of the error I am receiving when I try to sign up as a driver for ur company?
Check your email.
Hi this is Catherine Powder Icalled the driver I told him Igor surgery I need him to wait a few second and he left me
I called a lyft cab earlier and he didn’t come to pick me up. I called him bec ride will be canceled and he didn’t show up!
On 11/7/17 I took a Lyft ride from Zelma (xxxxxx) and did not get the $5 credit Lyft Emailed me. Two days earlier I took a Lyft and did receive my $5 credit. Lyft sent me $5 credits on my next 20 rides that expired on 11/13. Why didn’t I get my credit on the second ride?
Because you are a cheap sucker, you clown. That’s why.
I have been waiting outside pick up spot and then got a text that driver was here. Map showed him on another block. The I got a message saying I would be charged $9 for not being there. I was on Fort Greene Place, and he/she was on St. Felix.
How can I get a copy of my background
Hi ,Tonight I was charge for two lift rides where they could not find my friend standing in front of him and his tobacco in this cold weather while Uber has picked her up in one shot and bring her back and I’m charged $10 each ride five dollars please remove that charge or I will dispute with my credit card please call me at [phone number removed] so I can explain so you could not only improve your service because I love lift more than Uber but also help me thank you
Your customer service site appears to be down. This is my first attempt using lyft.
I need a receipt for a ride on 11/9/17 from O’Hare airport to Itasca, IL around 4:30 pm. The driver’s name was Pamela, red buick encore [removed].
I was in the que at southwest Florida airport and lost contact with Lyft
I had five drivers in front of me
Now I have twelve
Has this happened before
IN THE QUE?
Not fun losing money…$
Hi
I have emailed these questions a couple time and haven’t received a response
1.Can you please let me know if I can register 2 cars?
2. Do I get paid more for using my Escalade?
3. I also have an older Tahoe so I wanted to compare the 2 from a financial standpoint.
4.I am trying to take advantage of the bonus for a certain number of trips over 45 day period. When does that clock start ticking? Does it start when I complete the application or when I do my first trip? I don’t want to start until December 1 so I have held off in my final item to submit.
Thanks
Jen
I’m not paying you guys $13 for a maybe $9 ride when I ask for a 4seat you sent a suv think think some body gonna pay $13 sorry I’m not gonna use you no more I will be deleting my account
Thank God for such decisions … losers are not needed.
I requested a lyft last night I didn’t get any one of them and they charged me me for it I had to find a way home I need someone to tell me how to get my money back from a ride that never came I got charged you can feel free to contact me at [# removed for privacy] because one ride said he didn’t know where the address was even with gps he canceled and the other one never showed up I was sitting there waiting and no one came
Driver needs a address request
Why do I keep getting bumped to PREMIER as only option. Charged $19 2 nights ago for 6 block ride! Nancy
[email removed]
My card was charged $16 and some change and I also wrote that I took with a note to know $16 and when I call my card it said that it was put in manually
A F******* joke!! I will NEVER use Lyft! I got hit by a Lyft driver named Kevin Alvarez in Boston. Got police report. Called Lyft on 11/26/17 and spoke to an idiot named Gustavo who kept jumping to conclusions and not listening well. Gave him my email address spelling it out for him and he STILL got it wrong! I never got an email from Lyft Help because of Gustavo. Lyft should not employ Alvarez. Wasn’t even his car if that matters. I am angry! EMPLOY SMARTER PEOPLE LYFT!
I trying get y’all connected with a company that want use Lyft for their patients. Please call them at 318- 688-0477. The company name Waltemate Wellness Center please ask for Taresa.
It won’t let me request a ride cause it says I’m logged in but I’m not I need to get home
My name is Gail [removed] I was over charged by Timothy 26.90 to a same as everyday it’s cost 11.90 why and he was rude why I’m I be charged so much for the same distance please have someone contact me I take Lyft a lot I’m so unhappy I feel like he was taking advantage of me
Kyft kept a auth fee of 18.99$ .why 7 wantu.money back
I need to know how to link my lyft app to my navigation system in my Durango
Good evening I need Lyft to mail me my 1099 form because I just cant get on my dashboard. Please mail it to me. I had tried before in Dec to send a copy of my new Registration and I just could’nt get on my dashboard. I have follow step by step how to get on it with my fulltime coworker who is also a Lyft driver also and we just could not open it so please mail it to me because I need them to get my taxes done. Any questions please be free to call me at xxxxx
You’ll need to get it from the dashboard or contact Lyft directly – see above.
I took a ride from downtown Fort Worth Walgreens first I requested but didn’t reached after sometime I realized the map showing me its gone without cancellations then i had to call another but the first one had charged me it had happened on 3-8-2018. In the evening.
I just saw one of your Lyft drivers not stop for a pedestrian and almost hit her in a PROTECTED CROSSWALK. Also, was driving erratic and without concern for other motorist or, obviously, pedestrians.
Here is there info:
707 JHR
Silver Nissan Murano
License Plate 707 JHR
Driving in Portland, OR ~8:45AM on 03/23/18
Does anyone know how to get a live person with Lyft. My credit card was stolen. They used it to pay lyft. I think it’s pretty sad that you can’t get a hold of costumer service
Yes, you can. The instructions are listed above.
4/3/2018 at 8:52am i was backing out of my parking space inside of my apartment. COMPLEXto take my 7 year old to school that’s when a green honda suv LIC# 467 B42 NEVADA PLATES also had the LYFT decal stickers on her vehicle so I’m pretty sure she works for LYFT honk at my vehicle then speeding up next to my vehicle to cut me off all inside of my apartment COMPLEX in which the speed limit is 5mph I’m very Angry LYFT YOU GUYS NEED TO A BETTER JOB OF HIRING PEOPLE BECAUSE YOUR employee almost made me crash my vehicle so who can i SPEAK WITH TO GET THIS MATTER resolved
See above for instructions to contact Lyft.
I have been trying for 2 days to get my money back for a ride that I never took I live in Wisconsin in the ride generated out of San Francisco. No one from Lyft has gotten in contact with me or have I been able to get in contact with anyone from Lyft this is the last time I will be using this service I am taking it off my phone and I advise anyone else who wants to use to service to not use it simply call a cab because they customer service sucks and if you get cheated they will not call you back they will not do anything that will act like a thieves that they are!
MY NAME IS TOM ALVORD AND I AM GOING THROUGH THE APPLICATION PROCESS WITH LYFT. I GOT AN APPOINTMENT FOR INSPECTION FOR MY 2016 GRAND DODGE CARAVAN FROM LYFT VIA EMAIL TELLING ME TO GO TO Advanced Body & Frame IN TRUCKEE CA. SO I CONTACTED THEM FOR CONFORMATION, AND THEY DID NOT KNOW ANYTHING ABOUT THIS AND THEY DON’T DO THESE TYPE OF “INSPECTIONS”
Tom, you should contact Lyft directly – see above.
I signed up for both Uber and lift I was denied by a Lyft but allowed to drive for Uber why?Of course lift could not say, every time you try to contact Lyft it’s a total a hassle to find out anything. I have one speeding ticket ( 1 within 18 years), they’re insane.
Also, everyoneone in big business seems to deflect. Whimps.
LOL
Props to you Rewardboss, I got a laugh at how many times you have faithfully been pointing out this is a blog and NOT actually LYFT’s contact page!
😉
Can someone tell me how to talk to someone at Lyft
Yes. See above.
I was over charged on a ride I had today. This charge needs to be adjusted by you . I need to talk to someone. If this does not happen I will repot you to the BBB.
Have you tried the instructions above?
How long until they call?
If you follow the instructions above they call right away.
I JUST STARTED TO WORK FOR LYFT. MY RIDERS CAN’T FIND ME WHEN I GET THERE BECAUSE THEY ARE LOOKING FOR A DODGE RAM 2500 TRUCK. I DRIVE A DODGE GRAND CARAVAN. THEY TOLD ME THEY WERE LOOKING FOR THE TRUCK. WHEN I SIGNED UP FOR THIS I GAVE YOU MORONS ALL THAT INFORMATION CLEARLY STATED. IT’S ALSO ON THE REGISTRATION OF THE VEHICLE YOU MORONS. AND IF YOU CAN’T GET SOMETHING THAT SIMPLE CORRECT I DON’T WANT TO WORK FOR YOU. CONSIDER THIS MY RESIGNATION. AND ALSO WHAT A BUNCH OF MILLENNIAL COWARDS NO PHONE NUMBER TO BE FOUND TO TALK TO YOU FUCKING PIECES OF MILLENNIAL SHIT. I TRULY HOPE YOUR BUSINESS FAILS!
Hmm I take it you skipped the instructions above?
How can I change the name of my account from my son’s name to mine? Everything else is correct, such as email, cell number and payment. My son’s name is Aaron Lim and my name is Tommy Lim.
Please help me make this simple change.
Contact Lyft using the instructions above.
My Lyft promotion is not working when click on it to be added to my account
I received no real response online or getting a call from them per my request. The story re my experience with the Lyft driver and the unfair and excessive charges does not fit with their canned categories of criticisms. Do you have a correct phone number for Lyft? The amount later charged to my credit card was $20 more than quoted. The amount quoted has disappeared from my iPhone screen so how would I dispute it? The driver claimed my order was canceled & U would revive charges after I was left off at Chicago’s I’Hsre airport.
I have a new visa card # because my old out . I owe money to Lyft so hear is my new #
xxxxxxxxxxxxxxxx [you removed your credit card because otherwise the entire world could see it]
A month ago I called for a Lyft driver and they could not find my location so they cancelled on me so I called another Lyft driver they also said they could not find my location so they also cancelled me so I called Lyft the third time they sent out the third driver and she found me this week when I got my credit card bill it shows Lyft charged me $12 for two cancellations I did not cancel the two drivers cancelled this is crooked and dishonest of the Lyft company to do this I have deleted the Lyft app on my phone I will not be using the service anymore from now on I will use Uber
My card is not working with Lyft but it works with everything else
Request to be reimbursement for an unauthorized charge from my credit card ASAP! After verified with the Bank these unauthorized charges were conducted since 11/2017 to 9/11/2018. Yesterday another unauthorized charged of $49.60 from my credit card. Contact customer service the the Lyft no luck, on hold for an hour. Your rate is poor because you do not take the time to help your customer.. Just delete Lyft site from my phone.
I normally used lyft for my daily work but this time they charged me or someone is using my account..could you please tell me how to contact lyft help center ..I don’t it to happen in future.thank you
scroll up
Trying to contact lyft but not getting yhrew, my wife and child were waiting for a driver and when he pulled up he yeller i dont give mexicans rides and sped off im pissed
Having trouble activating my driver Lyft
For the last two years LYFT has contacted me many times via email stating that my bank information needs to be updated in order for them to pay me. I have sent many emails stating that I lost my bank card, and that Lyft was deducting more than 20% of the amount of fees from each ride. I had to replaced my card. I have tried to log into my account many times to update my account. However, it continues to state that my email information does match LYFT’S records. Which is odd considering LYFT is sending me messages to the same email. The email I am using is [removed]. This has been very frustrating!
I need to close my lyf account due to hundreds of $ charges that were NOT authorized by me. Please contact me before I press charges. I have been waiting for hours to hear from you.
Gail [phone number removed]
Please read the instructions above.
If I do not get a phone to call and talk about your service, I’m hitting the social media. That’s crazy you can not talk to a person!
You can. Read instructions above.
Actually you can’t Reward Boss, unless your issue falls into a specific category that they have approved. If you attempt to send an email following the instructions above they make you select topics from a list, then an more defined topic, then a specific topic until finally if your issue isn’t listed, you can not proceed. If you call the saftey hotline they will call you back, but if you are not reporting an accident or a specific saftey issue, they refer you to the endless loop email.
For example, I got angry when a driver drove away without stopping to pick me up, and I call ed them a name as they drove away. So they suspended my account until they could review the facts with me. they sent me an email telling me they were trying to reach me, and they gave me a phone number that I have to call between 6:30 am and 2:30 PM Sunday through Thursday (how random is that?) When I call I just get a voice mail and I leave my number and they never call back. When i reply by email I get no response. in another week, I get the same email again, and again I can not speak to anyone but the voice mail and they don’t respond to the email.
OK, I shouldn’t have called the driver a name, but they seriously need to make it possible to speak to some one.
Have you tried contacting them on social media? The emails can get frustrating, I know. If you selected the option for email I’m a passenger -> Something happened during my ride -> Feedback on Driver -> then one of those options. Choose the option that fits the most. Then it lets you click “Call me” or “Email”.
I uploaded all documents, they get approved, still message displaying “complete the application” which is showing 60 percent complete. No idea what to do.
What are you guys doing l am tired for this thing you take my money every time to day l take the Lyft chger me $5.72 than charged me again cancelled fee $2 yesterday did tha same ting l waiting out side l call the guy the he didn’t pick up the phone the they said no call no show $5 that changed me ride fee to what is that total extra charge me $11
How can I block a driver after a day after the ride. This driver acted paranoid and kept me in his car talking for 15 mins after the ride was over. I don’t want him ever again. Made me uncomfortable
I suggest you contact Lyft about this.
I love lyft i am even a driver! Just one concern with my buddy pass and am asking someone to contact me asap!
thanks
Follow the instructions above
Being a wounded vet I recently rode with a nasty driver with a very bad attitude from Lyft. I have a service dog who helps me walk and he did nothing but bitch and complain the whole trip about the dog hair getting on his seat. We had scheduled a pickup and another stop and when I stopped he bitched and complain and told me to hurry up. If it happens again I will never ride with Lyft ever. I asked them to contact me but they haven’t I don’t really think they give a damn.
Have you read the above how to contact Lyft?
I call lyft on Friday evening from Giant store in 600 Greenbelt Rd Greenbelt MD 20770 going to 170 Westway Greenbelt MD 20770 I will to know why I was charged $26.36 when I should be charged $8.00 the driver did not pick me up in DC
You’d have to contact Lyft to find out.
I deed my account Lyft back,because it blocked please
? I don’t understand.
And these comments are perfect examples of the ability of the general public to comprehend what they’ve just read. I read maybe the first 8 comments and 7 of them think they are contacting Lyft directly and don’t seem to know they’ve just read a blog about Lyft. Which also means they didn’t either understand or read any of the comments before trying to “contact lyft” and placing their private phone number on a public forum! It’s sad really because this is a likely accurate representation of the general American public and education system.
sueanneosborne@gmail.com
It is important you call me or email asp.
I need to ask questions
[phone number removed]
thank you
Scheduled pick up for our cruise and they never responded so we texted UBER got a ride right away. Otherwise may have missed our cruise. Very disappointed and now will rely on UBER not Lyft
dianexx250@gmail.com On July 25, 2019 at approximately 10am I was outside with my cane I saw the driver on the corner of 20th and Cheltenham ave as I was walking up the street to take my ride the lyft diver did not wait. Therefore, my ride was cancelled by the lyft driver. Now I am being charged for a ride that I never received. Please refund the money to my account.
Please if anyone has any way to contact them please let me know.
We just found out. That this company make foud charges to our account for 623$ I really need your cooperation and help me how contact them .
Thank you. My phone number is xxxxxxxxx olga
I take lyft about 6 times a month to pasadena from hollywood and for the 2nd time I was charged 58.00 which is riduculous the normal is about 28.00 you can be assured that i will never take a lift again i am going over to uber, I don’t expect to get a reply but my phone is xxxxxxxx
Were you charged a different amount than the app showed you when you called a car?
Left my iPhone in the car I got a ride from, how do I get a response from driver or your service center?
Thanks, Ron Helgerson
Here’s how you can contact the driver if it happened less than 24 hours ago.
Open the app, Tap the menu icon in the top-left corner, Tap ‘Ride history,’ then select the ride you lost your item in
Scroll to the bottom, then tap ‘Find Lost Item’, Tap ‘Call’ to give your driver a phone call, Tap ‘Send Message’ to send a text.
If that doesn’t work, click here to find out how to contact support.
Hello,
I’m have a problem with Lyft, I order a ride and it never shows up. I call my work wages and you all have been taking monies out my account but no ride, I need you to reimburse monies back to my account. I doesn’t show on my ride history, but my work wages states this came off my card.
$13.71 ON 10/28/2019 and $15.79 on 10/30/2019.
I don’t understand how money can come out my account and you all keep kicking me out the que, and charge me at the same time.
Can someone answer this question for me
the web page is a bunch of BULL SHIT. these numbers do not work.
I wrote in the article that the numbers no longer work and how to have them contact you instead.
Hello I asked for a lyf and did not arrive at the place and they charged me the exact amount and one called and they did not answer
I will be cancelling LYFT immediately. This decision is based upon their stance on our second amendment. Announcing free rides to students going to anti-gun Rally’s.
If you care about doing business with a company that supports your rights being infringed upon – I recommend you do the same. They are now in the same sewer as Levi jeans, in my book.
Hi on Deccember 20th, 2019. I called Lyft for a ride to Newark Airport to West Palm Beach. The driver got to my house in Sparta 25 to 30 minutes later which made me loss my flight. I had to take another flight with Jet Blue which ended up costing me $435.00 more for one way.
I need my $38.00 you charged me plus the tips. It was my first time riding with you. I need your refund ASAP. Otherwise, it will be my last one!!!
They won’t refund you for this. I would suggest leaving earlier next time — delays happen with any car service not just Lyft. Better to arrive earlier and not have to stress out about it.
I have a problem that needs to be resolved. If it some odd reason it has me living in Dallas under my contact info instead of Houston. And I have can’t find a way to change it on my own. I’m not referring to my shipping into, I am talking about my initial contact info period. Is there any way to fix this problem?
I WAS CHARGE $5.00 ON 12-31-2019 IN LAS;DRIVER WAS IN THE WRONG PLACE,TO PICK ME UP.
Ok
I feel I was over charged what was $50.00 went up to $89.00 both ways is this from now on or what here please e mail me back at [removed]@gmail.com to let me know thank you. I also hear that there is need for more drivers can you hire more by any change? With that amount of money that I am paying you I’m sorry but I cannot leave a tip. What is a lux fair and why is it that it is the only fair available? For example receipt number #[removed]
Did you try clicking ‘REQUEST REVIEW’ at the bottom of your email invoice?
I left my cell phone in Alexander’ lyft on 2/7/2020. I was dropped off at the port of Miami; taking a cruise in ~ 3 hours. Please call my friends phone at (xxx)xxx-xxxx. I would like to have my phone before I depart at 3:00 pm EST. Thank you.
my name is Brandon (deleted) I left my phone on lyft today and i really need it back
If you lost or left something in a Lyft car, go to your email receipt and click FIND LOST ITEM.
Left purse in a lyft , unable to reach the driver very important paper and key to my car. Please respond immediately!