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  1. Can you stack this with the hotel’s own fifth night free promotion? Looking at a property with a fifth night free on all stays, no code necessary. In theory this should still work with the Prestige 4th night free…

    • Generally these 5th night free deals from hotels are a gimmick. They raise the rate you would pay for each of the 4 nights to make up for the “free” 5th night. However to answer your question, yes it’s stackable as long as it’s a rate bookable by the citi travel advisors.

  2. Great web site. A lot of useful info here. I’m sending it
    to some buddies ans also sharing in delicious. And naturally, thank you
    to your effort!

  3. Great post. How were you able to redeem your Suite Upgrade certificate? Typically, I just call them. Do you book first, then call Hyatt to upgrade?

      • I wonder what would happen if you booked through citi, then called hyatt and ask to change your reservation to points + cash, and then upgrade.

        I would imagine that Hyatt cannot change the way a reservation is paid for if done through a 3rd party like citi AKA carlson wagonlit.

        Would be fun to do that though!

        • Ymmv. I tried changing the rate w the Grand Hyatt playa del Carmen and was told rate could not be changed since booked w a 3rd party. Have not tried other properties though.

  4. Hi. I tried using the diamond suite upgrade at the hyatt playa del carmen. I called Citi Prestige concierge and booked the room. Then I tried to use the DSU but the concierge said that the rate is ineligible for DSU. The email read:

    Dear Mrs. XXXX,

    Thank you for contacting Hyatt Gold Passport. I appreciate the opportunity to assist you.

    I would like to inform you that the reservation confirmation number, 11281246, is reserved under the ineligible rate plan. Hence Diamond Suite upgrade award cannot be redeemed. I regret for the inconvenience.

    Please feel free to contact us for further assistance.

    Best Regards,

    Hyatt Sales Representative

    • what rate did you book? anyway, try calling hyatt instead. i find the hyatt email customer service team extremely incompetent and often providing inaccurate info

      • Thanks for the tip. I booked a prepaid rate. I contacted Hyatt’s gold passport via twitter and they were able to resolve it pretty quickly!

  5. I booked a 4 night stay through Citi concierge. I arrived at the hotel today, the lady at the front desk was doing me a favor and reduced the price for 2nd night (I didn’t ask and she also upgraded me the room type). Will this invalidate 4th night? The total rate will change although the 4th night rate is the same before taxes.

    I also ask as I plan to cancel the card by June 22nd. AF will post then. Not sure if this is just enough time to post the 4th night benefit before I cancel it. Any advise?

    • This is very YMMV. Based on personal experience the rate reduction should work out just fine and you will get reimbursed by citi. The real concern is the reimbursement time. My last 2 instances it took 2 full statement closes before I got the refund. Whatever your timeline is keep in mine you have 30-37 days to cancel from the date you get hit w the AF and you will get refunded the AF in full.

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