Do you want to buy Machu Picchu tickets?  I did too.

But the Machu Picchu website is very frustrating.   I just finished booking my tickets last night.  For something so popular, they do a really good job at making it very difficult to buy your tickets.  Booking tickets ahead of time is a good idea.  They sell 2500 Machu Picchu tickets per day and entrance to Huayna Picchu is limited to 400 tickets.

UPDATE: Read my Full Trip Report on Peru / Machu Picchu here

The hotel I booked, Tambo del Inka (Urubamba) has a company called Tikariy handle tour bookings and they quoted me $78 USD for Machupicchu and Huayna Picchu.   You can book the same tickets yourself for S/.152 = ~ $55 USD.  That’s a markup of $23 USD or ~ 42%.  If you follow the steps below you can book it in just a couple of minutes and save the money for something else.

The trick – use the Spanish version
Open this site http://www.machupicchu.gob.pe/ (the official government website, not a travel agent) in two different browsers or windows. The site can be very slow and may not load a Mac (the site uses Adobe Flash).  Set one of the browsers to English and the second to Spanish. The English version does not work, but you will just use it as a reference. The trick- you have to use the Spanish version to book your tickets (Maybe that’s why the travel agents think they can make so much extra money by booking the tickets because its such a pain!).

Trick part 2:  I believe that fraudulent charges had caused them to put in some extra verification steps which you will see described below.

If you need tickets for children, click here to read how (in both Spanish and English).  Kids under 7 years old are free while those between 8 and 17 get 50% off but you will have to buy those through a travel agency, in your hotel in Cusco or at their office.

Step 1) Create a Reservation (using the Spanish version)

Using the Spanish version of http://www.machupicchu.gob.pe/, choose Machu Picchu on the top left and select the type of ticket you want. I chose Machupicchu + Huaynapicchu 1G 7:00-8:00 am (the first group of the morning).   Select the date you want.  In the middle of the page “Extranjeros Adultos” (Foreign Adults), select the quantity by clicking the # under “Cantidad” (Quantity) for a price of 152.00.  The discounted price of 91.00 below is for Peruvian’s and students.  Choose the number of tickets you want then click “Paso 2″ (Step 2) at the bottom.

 Machu Picchu Tickets Screen 1
Step 2) Enter Your Personal Information

Enter your first name (“Nombres”) and last name (“Apellidos”), Male/Female, Country (for USA, enter ‘Estados Unidos’), Age, Type of Document, Document number.  Click “Paso 3″ (Step 3) at the bottom.

Machu Picchu Tickets Screen 2

Step 3) Generate a Reservation Number

Enter your address in the “Direccion” field.  Click the check box next to “Acepto las condiciones” (Accept the conditions).

Machu Picchu Tickets Screen 3

Copy the reservation number that pops up.

Machu Picchu Tickets Screen 4

Step 4) Pay For Your Ticket (Visa cards only)

I checked with chase and they say you no longer need to self enroll in Verified by Visa.  At point of sale for high risk transactions, the new Verified by Visa process will prompt you to enter CVV2, expiration date and last 4 digits of your Primary Customers Social Security Number (SSN). Enter the information requested and submit. Verified by Visa is available for most Visa cards from participating issuers.  If you have concerns about Verified by Visa, please visit www.visa.com or call 800-654-9214.

Click “Pago” on the top menu bar.  Enter your reservation number in the box and click “Pagar” to pay.

Machu Picchu Tickets Screen 5

Review the total price.  S/.152 and surprise, an additional fee of S/. 6.13 (a little over $2 USD).  Click ENVIAR.Machu Picchu Tickets Screen 6

Enter your credit card information (there are English subtitles on this screen) and click “Pagar/Pay”. Only a VISA will work (I tried a Mastercard which didnt work then my Priority Club Chase Visa).  I got a pop up message that I need to call Visa for extra security, but when I called them they said they didnt even see any attempts to charge my card.  I just clicked continue and then the charge went through and they immediately saw the charge while I was on the phone.
Machu Picchu Tickets Screen 7

 

You may get denied here.  To fix this you can email their call center at callcenter@drc-cusco.gob.pe.  They will tell you “Please contact Mr. Jose Chang the following email: jchang@visanet.com.pe, or Ms. Aguayo Tarcila the following email: taguayo@visanet.com.pe”.   When you email these two people they will ask for your name and booking code and maybe first/last 4 digits of the denied credit card (DONT EVER SEND YOUR ENTIRE CREDIT CARD VIA EMAIL TO ANYONE).  Once they have your request, they can change something on their end to allow the booking to go through.

You may get denied here again – this time its probably your credit card issuer.  Call your credit card issuer to see if they are blocking it.  Try it again while you have them on the phone.

Step 5) Print your ticket

Go back to the main screen and click “check in”.  Enter your reservation number in the box “Codiga de Reserva” and click the “Buscar” (Search) button.  A pdf of your tickets will pop up.  Save it (just in case, you’ve worked so hard to get this far) and print 2 copies (just in case!).

Machu Picchu Tickets Screen 8

That’s it!  Wasn’t that easy??

Thanks to PK who’s comments below helped figure out the problem!

 

 

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  1. Frank says:

    What browser did you use for the actual transaction? I’m trying these steps and keep getting rejected at the payment confirmation screen. I see the last line as “Respuesta: Operación denegada”. I tried two different Visas, including a BofA debit card, which other sites have said is the only card that works. Calling BofA, they say they never see the charge. Thanks for the tutorial!

    • Admin says:

      Frank,
      I normally use Chrome but I think the site uses Adobe Flash so maybe you need to update that? Try Internet Explorer – its usually more compatible even though the browser stinks.

      The card I used was the IHG/Priority Club Visa, so the BofA debit only is certainly not true. When I first entered the payment info, I got an error that said to call the Visa 800#. I did and they said they didnt see any charges hit. I thought that was strange so I just hit continue and they saw the charge hit a second later. Its almost as if they give an error before they even try to charge the card.

  2. Admin says:

    A visitor wrote in:
    Hello, Just found out this site, while looking for taxi option to Tambo del Inka. Did you manage to find a cheaper option than the one offered by hotel ? Also, are you planning on taking the train from hotel to AC or goto Ollanta first ? We are planning on visiting MP in Nov and so,appreciate more info. Thanks !

    1) Yes, the car service offered by the hotel is very expensive: $43 per person or $86 for the two of us.According to this post, a taxi can be 60 soles ($22 total). Or a bus for 6 soles (~$2). I’ve read that any taxi charging you that 60 soles per person is scamming you. The hotel themselves told me that the taxi charges $25 per person, so I think perhaps they are lying to get me to pay extra for their service (pretty crummy for a nice hotel like this to lie).
    http://www.tripadvisor.com/ShowTopic-g294317-i3351-k3458907-Cost_of_Taxi_Between_Cusco_and_Urubamba-Sacred_Valley_Cusco_Region.html

    2) Yes, train from the hotel to AC (booked the tickets myself), but I am staying 2 nights so I’ll have time to explore the area.

    Also, once I finish booking everything, I will post my itinerary with links, so check back.

  3. Shenaz says:

    Thank you so much for the help. The visuals were the best part.

  4. Jane Barber says:

    Wow, wow and wow again……..your’e sooo right, it was easy! A bit long and laborious but it worked first time. I COULDN’T HAVE DONE IT WITHOUT THIS TUTORIAL.

    BIG THANKS

    P.S. If you’re English and searching for your country to put in with your name/passport number…..look under I for Inglaterra (not E-England, U- UK/United Kingdom, G- Great Britain)

  5. Louisa says:

    Can we book the ticket one month ahead? Some web said it only valid for use within three days after purchased. Is it true?

    • I booked tickets more than a month in advance and I have heard of people booking many months in advance. Just follow the steps in my post above and you can choose the dates you want. On a side note, on the train from urubamba to aguas calientes I got the first two seats which have an extra nice view – probably because I booked the tickets in advance.

      • Debbie says:

        Thank you for posting these detailed instructions! The good news is that I was able to buy tickets for the first day we will be in M.P. in March. However, I am unable to successfully pay for my tickets on the second day we will be there. I can generate the reservation, but can’t successfully pay for it using the same Visa card I used before! It never gets to the part where it asks me for my password. I just get the message Operacion denegada. I even called my bank and they said it’s not them holding up the transaction. So I waited a day, started all over, got a new reservation, and same thing. If I hadn’t been able to purchase the first set of tickets, I would have thought I was doing something wrong. Has anyone else had a problem buying a second set of tickets for a different day? Or is this just their website having intermittent problems?

        • Debbie,

          When I first tried to pay for my tickets, it appeared to deny me. I called the bank and they didn’t see any attempt to charge. While I had them on the phone I tried again and it worked.

          Do you have a different Visa card that you can try? What’s your plan – 2 days of Machu Picchu? I think one day was plenty – I got there in time for the opening, hiked Wyna Picchu then Machu Picchu and was done by around 1-2pm and then rain started to pickup so we left. Once it gets crowded there, its not as fun.

          • Debbie says:

            I do have another Visa card and thought about trying it, but didn’t want to have to take yet another card with me on this trip since I read that you have to show the card you used. I thought I’d try the whole thing AGAIN today, and if that doesn’t work, try the second card (I don’t think the second card is a “Verified by Visa” type though. Do you know if has to be that type?)

            Yes, we are planning 2 days. It’s not that I think we’ll need 2 days, but since we’re going at the end of March, and that’s still the raining season, we could get rained out and I thought we’d be safer having the 2 days scheduled. Probably only doing this once in what’s left of my lifetime, so don’t want to blow it! (Went to Chitchenitza years ago and felt short-changed by the amount of time we were allotted, and was determined to never have that happen again) :o)

  6. steve says:

    Thanks dude..that was helpful

  7. rachel says:

    thankyou so much, folllowed your steps and it worked like a charm first time :)

  8. Ann says:

    I keep getting denied at the payment stage — Operacion denegada. Between my husband and me, we’ve tried three different Visa cards, each multiple times. We’ve tried at different times of day and late night (thinking site might have less traffic then). Have tried each card with someone from the bank on the line and they never even see an attempt to charge from their end. We have notations on the accts to allow charges from Peru to go through and have had no trouble with other reservations, e.g., Peru rail. It’s crazy-making! Tearing mi pelo out!

    • You are using the Spanish version right?

      Maybe you can try to register your card with verified by visa. Here is the link and a FAQ :

      FAQ for Verified by VISA http://usa.visa.com/personal/security/visa_security_program/vbv/verified_by_visa_faq.html

      Link to activate Verified by VISA
      https://verified.visa.com/aam/activation/landingPage.aam

      • Ann says:

        Si, using the Spanish version. My husband was going to register one of our cards this afternoon and try again. Vamos a ver. And thanks for your help with this and your site in general. Will let you know what happens.

        One odd thing I noted when filling out the form for the reservation is that the direccion (address) box wouldn’t take any numbers, though I could enter our street name/city/country. However, this was not starred as a required box; furthermore, have had no trouble getting the reservation completed. And the pagar page takes our address, numbers and all…

        Btw, have also tried calling the contact number in Peru. Twice got a busy signal,the ret of the time, it just kept ringing…

        This process is as mystifying as trying to get soccer tickets in Italy or cash on a weekend in El Calafate in Argentina!

  9. Ann says:

    The follow-up:
    Card now definitely Verified by Visa, bank on the line while trying to pay/pagar and…

    Operación denegada

    If insanity is doing the same thing over and over and expecting different results, then I am certifiable by now. (Oh, wait, I didn’t really *expect* different results so maybe an still OK)

  10. Mary Anne says:

    I have been trying to get tickets for April since the beginning of January. I need tickets for 2 days. I was able to get tickets for one of the days. Every time I try for the other day my Visa is denied. I’ve tried everything. Could it be they have stopped selling tickets because of the landslide? I notice that there are not very many tickets being sold.

    • I’ve seen several posts here recently from people who have successfully booked the tickets so I’m not sure what’s going on.

      Here is the agent who I would get the tickets at my hotel – they have an office inside tambo del inka (spg hotel). They sell the tickets for $78 vs 152 sol if I book myself (about $54.50 when I booked last year) which is why I didn’t want to book through them. Anyway here is their email valle@tikariy.com.pe or http://www.tikariy.com. I wouldn’t use them for any tours or anything really as they are super expensive (its in a luxury hotel, what do you expect). I had a much better local guide named Oscar Guevara for tours in the area gascorth@hotmail.co.uk – he speaks very good English and can be your transportation – much cheaper than the hotel offerings. I will include more details when I have a chance to write a post about my Peru trip.

  11. Louisa says:

    I have the same problem. I go through all the step and got the reservation code but can’t make the payment no matter how many times try until it came out a screen said it is too many attempt. I have the visa by Bank of America too.
    I try to use chrome, internet explorer and Firefox but all decline by the payment step. Do you have any idea?

    • I reached out to the tour agent at the hotel I stayed (valle@tikariy.com.pe) to double check. They said you can still buy tickets but due to the landslide, you have to take a bus part of the way and walk the rest, but they could still sell me tickets so I don’t think the landslide is causing problems for the website. My best guess is that there is a problem with the website since many people were able to do it and then all of a sudden many people are having problems. I hate to suggest using an agent because you will pay about 50% more (through the above agent) and probably less through another agency that’s not part of a luxury hotel.

    • Phil says:

      I, too, have been frozen out after multiple attempts to pay using a number of different VISA cards issued by Chase and Bank of America. I tried following a link to Verified by VISA, but this only took me to a Chase online portal and not to any site which seemed remotely associated with Verfied by VISA. Searching for the latter on the Chase website yielded the statement that Verified by VISA is not a service managed by Chase with no other information or links provided.

      Is the only solution to this going through a hotel such as El Alberque in Ollantaytambo, where we will be staying prior to our journey to Macchu Picchu?

  12. Louisa says:

    Eventually, I give up. Recommend by the hotel , I use respons travel cusco , at least there is a way to chase. Agnes help me to book the Machu Picchu ticket . Only charge me 30s service charge for each ticket. It is still much cheaper than the other web. Seem reliable. Will update in couple days to review their service.

  13. Louisa says:

    Received the MP tickets one day after make the 1/2 deposit. Excellent! Check my credit exactly amount.

    They charge me 30s service charge for each MP ticket and No service charge for round trip bus ticket for $19 per set.

    We also book a private taxi with English speaking driver one day with them. It cost us $80 (pick up for hotel to Moray, Maras and Ollantaytambo . Stop and wait, then drop us off in the train station.)

    Total charge is $252.00 for two MP tickets, two set round trip bus tickets and private taxi for one day, which already include another $8 or $10 for donation to the local society. I will check about the donation when I meet them in Cisco and pay the 1/2 balance to them.

    As of now. They seem really helpful and charge reasonable. Reply quickly.
    Hope this can help those need this service too.
    Their email is
    Cusco-vt@responsibletravelperu
    Web is
    Responsibletravelperu.com

    Will update again after finished the trip.

  14. Ann says:

    Well, after a few gazillion more tries of snagging reservations on the government website, only to be denied at the payment stage (without the charge ever even reaching the bank), I gave up. I ended up getting tickets through the hotel we’re staying at in the Sacred Valley (the RioSagrado). Including the cost of the hotel’s commission, the cost was $65 per ticket for entrance to Machu Picchu + Montana.

    The hotel said they would complete the transaction within 2 days. I sent them the necessary info on Friday, and on Sunday I received an email with a jpg of the tickets and the invoice/credit card charge. The hotel said they had a copy of our tickets on file for us, but I also went to the Machu Picchu website and entered the ticket numbers. Bingo! I was able to download a PDF for each of our tickets and print them. So the added cost was about $10-$15 per ticket — IMHO worth every cent not to see “Operación denegada” one more time.

    • Thanks for the update. If anyone needs help and is in the NYC area, I’d be happy to meet up with them to try to book these tickets together (I’d rather not ask someone to give me their credit card info to try). It was working for many people for a while.

  15. Kris says:

    Hi there! I’m having problems also. Major props to your helpful site with screenshots, however! But I to, run into OPERATION DENIED at the final window. Thinking we should book our hotel, and see if they can’t book this for us.

    • If you are in a rush, booking with your hotel will be the fastest and easiest (of course you will pay extra for that, but it may be worth it for you). The Machu Picchu travel agents must have found my site and convinced them to make it stop working – jk. Have you tried at least one other Visa card? Mastercards don’t work so well in Peru. I heard lots of complaints from the vendors (both small and large corporate stores). Are you are in the nyc area? I’m looking for a volunteer to help with booking these tickets

      • bonnie baer says:

        first of all, THANKS SO MUCH for attempting to make the nightmare of ordering tickets a little easier. they really are great instructions and we went through the process with such great optimism. oh well…
        i have been laughing out loud at some of the posts featuring “pelo” that is being ripped out by the handfuls! while i have been laughing, my husband has been attempting to order tickets. we have tried EVERYTHING with no luck. same problem …operation denied…in spanish of course! he has now slammed the computer and refuses to try again. i really hate to pay extra for something that we should be able to order online. if anyone comes up with a really cheap alternative, please post it.
        also, how did things work out with the guide oscar guevara? we are looking for someone in may. any other names would be appreciated.

        • @Bonnie baer, check out PK’s comments and give that a shot. Looks like the Visa Peru people have added a little step requiring an email to them.

          About the guide Oscar – he was great! He says he’s the only English speaking guide in Ollantaytambo – he lives near the Tambo del Inka. He went to college for tourism, has worked in many of the 5 star hotels in the area, and really knows his stuff. If I had known earlier, I would have booked him to bring me from the airport to the hotel and for tours (he’s cheaper than the regular taxi and more pleasant). I haven’t gotten around to writing my reviews from Peru, but its on my ever growing list of things to do with my site. I just need to find the time :)

          I asked him to give me a list of tours/services he offers and I would post it up. Until I get to writing my full post, here you go for now:

          Here is his info again
          Local English speaking guide: Oscar Guevara gascorth@hotmail.co.uk

          Here are his services/tours and prices as of December 2013:
          NOTE: The prices are for up to 3 people that can fit in his car. If you have 4 to 6 people, he will rent a van and charge a bit more (see below). If you can combine the tour with the ride from Cusco you’ll save some more but maybe have less time at the sites. We arrived in the afternoon so took a cab to the hotel then had a tour the next day (and was sick from the altitude so went to bed around 6pm).
          1) Cusco Airport to tambo del inka hotel 90 soles
          2) Tour pickup at tambo del inka 3 sites 240 soles (or 400 for 4 to 6 people) (I did this and booked through the hotel for 300 soles — definitely recommend)
          3) Tour with 4 sites including Pisac 300 soles (a full day) (470 soles for 4 to 6 people)
          4) Tour to only pisac market and arqueological part 160 soles (from tambo del inka) — I didnt bother with Pisac b/c you will have a chance to buy the stuff every 5 minutes during your time in Peru.
          5) Transfer from tambo del inka to train station in ollantaytambo 45 soles
          6) Tour in Machupicchu full day 90 dollars include walk to the sun gate, or Wainapicchu,
          7) Transfer to cusco from ollantaytambo station 135 soles,
          8) Transfer from tambo del inka to cusco 90 soles.

          • Maura says:

            Please let me know if his prices are per person or per service?
            Thanks!

          • Hi Maura,
            I got in touch with Oscar to confirm and the prices listed are for up to 3 people. For 4-6 people he will rent a van. I’ve updated my original comments with that.

    • PK says:

      First of all thanks to the Reward Boss for posting this process and the screenshots as they were crucial. I was getting Operation Denied for the longest time, but was successfully able to book my Machu Picchu tickets, here is how:

      1) Register with verified by visa: https://verified.visa.com/aam/activation/landingPage.aam (not sure if this is needed but did it anyway)

      2) Emailed the CALL CENTER, DIRECCION REGIONAL DE CULTURA CUSCO describing my issue with being unable to book tickets
      e-mail: callcenter@drc-cusco.gob.pe
      I think these are the folks that administer the tickets.

      3) They emailed me back providing the following names and email addresses for their VisaNet Peru administrators (I think this is the 3rd party booking POC’s)

      “Please contact Mr. Jose Chang the following email: jchang@visanet.com.pe, or Ms. Aguayo Tarcila the following email: taguayo@visanet.com.pe
      Please, you must send the first 4 and last 4 digits of the card, the name on the card and the booking code.”

      4) After emailing the VisaNet folks Jose was super helpful. Essentially they changed some settings on their end to allow me to book.

      5) I tried booking again with the instructions provided by Reward Boss except this time I got Operation Denied by Issuer. This was different from last time.

      6) I contacted my bank (credit cared issuer) it turns out they were blocking the transaction now. I got them to fix this.

      7) Tried booking again according to Reward Boss’ instructions and this time it worked! Hurray!

      8) Unfortunately I had to email back the VisaNet folks and Jose so they could change the same setting on their end so I could book my second set of tickets.
      Hope this helps and please share!

      • PK, thanks so much for the update! Can someone else please also try this and let me know if it works? If this works for others, I will update the instructions in the main post. PK- looks like your comments were not finished with this at the end “3) I was”…is there anything else? Please be careful when sending your confidential information — I would never email my entire credit card to anyone. This email and website @ Visanet.com.pe looks legit but I havent dealt with them. I have emailed them to see what they say.

        • PK says:

          Sorry about the last portion “3) I was”, there was nothing else it was simply a copy and paste error. I believe the first 4 digits of the credit card it as a Visa not sure if this was truly needed by them or not. needless to say you are correct I would not send full credit card to them as you don’t know where it’s going

    • @Kris, check out the comments by PK — looks like the mystery may have been solved. Try emailing those people and see if it works.

      • Mary Anne says:

        I am going to try this today. We are leaving on March 22 so I would be very happy if I could have my tickets in hand.

    • @Kris, looks like the mystery has been resolved. I’ve updated the instructions. Seems that Visa Peru may have been blocking you. Check the updated instructions or PKs comments.

  16. Mary Anne says:

    Yeah!!!! It worked. Thank you so very much to PK for figuring this out and to The Reward Boss for having this blog. I have been trying since January to get these tickets.

  17. Srini says:

    Thanks for the detailed write-up. It worked for me.

    When I got the dreaded “Denied”, I sent an email to all three “callcenter@drc-cusco.gob.pe, jchang@visanet.com.pe, taguayo@visanet.com.pe””

    Received a response from Jose in 10 minutes, retried, and it worked.

    Also noticed that you have only 5 chances to retry to the payment; so, use it wisely!

    • Debbie says:

      Wow, it took 2 hours for the call center to email me back and it’s been another 3 hours since I emailed the folks at VISANET Peru and I still haven’t heard back. My reservation is going to expire soon! You were lucky to hear back in 5 minutes. I’m going to have to wait until next week when I have another weekday off to try this. I will email VISANET first thing.

      • Srini says:

        For future use, here is the email I sent upon the “Denied” message. Jose replied in 10 minutes – he himself included, in his message, the last 4 of the card# I used originally – asking me to try again with the same card. And then it just worked.

        —————-
        To: callcenter@drc-cusco.gob.pe, jchang@visanet.com.pe, taguayo@visanet.com.pe
        Subject: Not able to pay for Machu Pichu tickets

        Hello,

        I am trying to pay for my tickets using a Visa card; the transaction is denied. The reservation number is:

        My full name:

        Can you please enable this transaction so that I can pay online?

        Thanks,

        • Glad this is finally working again!

        • Debbie says:

          Thank you for the information. My email was similar. My reservation finally timed out and I created a new one and emailed them again. This time José responded in 10 minutes! But then when I went to pay, I got the message “Operación denegada: Contactar con emisor”. I emailed José and he said that was my bank. I called my bank and they said did block the charge. So they cleared it and I tried again (with them on the phone), but I got “Operación denegada” (without the ‘Contactar con emisor’). I was escalated to a higher help department each time I tried until all 5 attempts were used up. I sent an email to José (who is now gone for the day) and then I called my bank back and found out that only one request had been made for the charges (the one that my bank blocked). I’m clear at this end, but blocked again at their end again. So Monday, when I have another weekday off, I will try this again first thing in the morning, email Jose right away, and hopefully post a message that I was successful!

          • I’m thinking it would be great to email them first and also call the credit card to make sure it doesn’t get blocked but I think Jose needs to see a rejected attempt before he can clear it.

  18. Mary Anne says:

    Yes, I agree that you need to get a reservation first and try it once before E-mailing Jose, to show that you tried and were denied. That is what I did. I started at 10:30 in the morning. I only contacted Jose. I sent him the required info: name, reservation number and first and last 4 digits of Visa Card. He did not contact me until 4 pm my time, which was 7 pm his time (so he works late). By then my reservation had expired. I obtained a new reservation as soon as I got the E-Mail from Jose. This is the response that I received from him (I put x’s for my personal info). Note that I did not send him my billing address. He got that from my attempt to pay for the reservation that was denied:

    Dear Ms. xxxxx,
    Please try again we did some fixes on our fraud prevention system.
    Please use the same data that you used in your last attempt.

    Email : xxxx
    Billing address : xxxx

    Last 4 digits on card: xxxx

    Regards,
    José

    I then obtained a new reservation and that time I was able to complete the entire process and purchase the tickets.

    Good Luck! We are on our way Saturday. Today I am going to contact Oscar Guevera to see if he is free to take us from Cusco to Ollyantambo.

  19. olivia says:

    I just did it! Yesterday I kept gettting denied, but after contacting the email address provided in theisforum, they told me to contant chang, who said he fixed some problems and to try again (phishy, huh?) by that time my first reservation had expired, but i was able to make a new reservation and pay for it no problem. i called my credit card company and made the payment while i was on the phone with them so they would not block the payment. Fyi, I have a Visa card and I do NOT have verified by visa, (apparently my card is not eligible) so it does work if you don’t have it!

  20. Phil says:

    Emailing Jose may be the key to this process. Unfortunately, he isn’t the only one responding. Even though I included Jose in my address line along with the two other addresses recommended above, this is the answer I received. So, this process continues to be very finicky and unpredictable.

    Dear Philip.
    My apologies for that inconvenient but at the moment onlines payments can only be performed with VISA card system associated Verified by Visa, Please check with your bank if your card has this system, (however, due to security concerns, not all the cards are accepted). Unfortunately we have problems with online payments, please keep trying to pay, once finished this operation a page will appear confirming your payment (PAGO EXITOSO).

    I suggest, if you have already employed a hotel o some service in Cusco they are able to help you to purchase your ticket. Another option is to contact to some travel agency. On our website http://www.machupicchu.gob.pe – Consultas (Queries) you can see the list of the travel agency.

    If you want to visit ONLY Machupicchu City you can buy your tickets with 3 to 2 days in advance, if you want to visit Machupicchu and Huaynapicchu you need buy your tickets with 3 to 2 days in advance.

    Also you can make your payment in the following authorized offices in Perú:
    – Any office of the Banco de la Nación; Hours of Availability: Monday to Saturday from 7:15 – 18:30 hrs. Only you can pay in cash (Peruvian currency).

    Authorized offices in Cusco:

    – Ministry of Culture located on Av. de la Cultura Condomio Huáscar (Huascar Building) Nº238. You can book and pay in cash or with any card Visa. Hours of availability: Monday to Saturday 7:00 – 18:30 PM (Closed Holidays).

    – The AATC (Association of voyages and travel agencies) located on Calle Nueva Baja Nº 424, Cusco – Peru. Phone: (084) 22-2580. Hours of availability: Monday to Friday from 9:00 – 16:00hrs. Only accept Visa cards.

    Remember that you have 6 hours to make the payment or your reservation will be cancelled. The ticket is only valid on the date printed on the ticket, once you purchase the ticket there is not a refund neither change of date nor change of information.

    Thanks for your understanding.

    Sincerely,

    Flavio Aguilar Sanchez
    CALL CENTER
    DIRECCION REGIONAL DE CULTURA CUSCO
    Facebook, Skype y Twitter: DRC Cusco Ministerio de Cultura Call Center
    e-mail: callcenter@drc-cusco.gob.pe
    Telefono: (51) 84 236061
    Direccion: Av. de la Cultura Nº238 Condominio Huascar Wanchaq – Cusco, Perú

    • Phil says:

      So, after the first reply from the call center that was’t very helpful, I received a second email reply directly from Jose Chang, who just as in the previous examples, “fixed” something to allow my credit card to go through. In this case I had to create a brand new reservation since the first had timed out by the time Jose replied. The card worked and I was able to save my ticket as a PDF for printing closer to the actual date.
      I tried to purchase another set of tickets for a different date using the same credit card that had just been accepted: Operation denied! Another email to Jose and the call center gang, for which I’m now awaiting a reply.

      BOTTOM LINE: What an odd system! It seems Jose Chang is the ONLY contact that has the gumption to mitigate this system. Whatever the problem is, it seems to be event and time based.

      • Debbie says:

        I have a new one for you all…
        This morning after playing the credit card game (which has been going on for over a month, more recently with the emailing to the Call Center and Jose at VisaNet Peru and calling my own back, I FINALLY got the message Pago Exitoso. BUT when I went into the website to check-in and print my tickets, that page showed the WRONG entry date! All of the other pages have the correct date except this one. I’m afraid to click on the button to print the ticket to see if it also has the wrong date. I emailed both Jose and the Call Center and it’s been 50 minutes and I’ve heard nothing back.

        • Debbie says:

          After an hour and a half of waiting and no one contacting me about the wrong date, I went ahead and clicked the button to print the tickets. THANKFULLY they had the CORRECT date! I am finally done with this fiasco and can go to Machu Picchu with tickets in hand. At this point I can say that it probably would have been worth paying someone to do this for me! :o) But I’m so glad that the Reward Boss has provided this website for all of us to learn and share, and I’m extremely glad to have my tickets.

          • Phil says:

            I concur that this website has been a godsend in highlighting both the opportunities and challenges of purchasing tickets. Who would have thought that gaining admission to one of the world’s most popular and important sites would be this opaque!

          • It was a pain in the neck before when I first did it now its even more. Glad this helped you out!

  21. Bruce says:

    Thanks! The tip to use the Spanish site was key! One other thing, I had to call Visa to “verify” the “verified by visa” charge, but it all worked. Can’t wait to visit!
    Bruce

  22. Cliff says:

    Jose said he cleared my card, but when I just put in payment it said: Pago Exitso.

    What does that mean?

    Is it better than Pago denagado?

    • Debbie says:

      That’s what you want! Now you go to the tab that says Check-in and print your tickets! :-)

      • Cliff says:

        Ok great I figured it out, haha!

        Although when printing it out, the ticket only took up about a third of a page.. Is that normal? Or should the ticket take up the entire page?

        I hope it will be able to scan!

  23. Torrey says:

    This was a GREAT and very HELPFUL article. I was declined by my Chase Freedom credit card at first – and called the customer service line who lifted any blocks off the URL and Peru online charges. Still did not work. So I called the customer service line that the “Verified By Visa” popup tells you to call when you try to pay for the tickets on the site… I quickly got through and the man temporarily lifted my “Verified By Visa” for 24 hours. He stayed on the phone with my while I processed the payment (the third try) and IT WENT THROUGH! (Relief). I printed alot of copies and scanned them onto my computer in case (could not save them on the weird Adobe version the website provides the tickets on).

    THANK YOU!!

  24. Ryan says:

    Has anyone used the government website to purchase child tickets? What about a child under age 8, do i need anyhting for him (the site suggests children under 8 are free, but do I need some sort of “free” ticket, given that 2500 is the max?)
    Thanks

  25. Ryan says:

    Also, what if I want to purchase two types of tickets: 1x Machu Picchu only plus 1x Machu Picchu and Huanya?
    Ryan

  26. Fran says:

    So happy to have found this page. As everyone else here, I have been desperately trying to buy tickets on the govt website, and have already missed out on the climb, as those 400 tickets are already gone! I emailed a bunch of people, got a response from Flavio at the call center (with the same response that Phil got above) I have since emailed Jose and 2 other people at the VisaNet addresses… fingers crossed. If anyone has any other suggests, please let me know. We are in MP on 16 April and still have no tickets!

    • I would suggest to anyone who is traveling soon and doesnt have tickets yet to just book tickets with their hotel or some agent. If you want to climb Huayna Picchu in addition to Machu Picchu you need to book your ticket as soon as possible. Its amazing and I absolutely recommend it if you can!

  27. Nick says:

    Thank you so much for this people! I just did this today. After emailing just the call center (before reading this site) they provided me with an additional name at Visanet Peru – Mario Valdivieso ( mvaldivies@visanet.com.pe. ) I emailed Mario, the call center Jose and Aguao.

    mvaldivieso@visanet.com.pe,
    jchang@visanet.com.pe,
    taguayo@visanet.com.pe,
    callcenter@drc-cusco.gob.pe

    Mario got back to me after about 4 hours (2 to spare) simply saying please try again with the same info. It worked!! Did not have to even call my CC company. I also do not think the card is verified by Visa. It’s a Chase Sapphire Preferred Card and like others have said the verified by visa site just redirects to a message to go back to chase.com.

    Wow, what a disastrous process, but I think it would be helpful to add the additional name to the directions. Thanks again for all of this.

  28. Fran says:

    OMG. The comments here saved my life! I have been trying for days to get my transaction to go through and it just wasn’t accepting my credit card. On the advice here, I emailed all the people mentioned here (as you can see from my post at 11:21am today) and at 4:04pm I am the proud owner of 2 self-printed tickets! A guy named Mario (mvaldivieso@visanet.com.pe) got back to me, telling me to go ahead with the transaction, and it finally worked. I wish I had found you guys last week, but better late then never! Thanks again everyone here!

  29. Jeff Arigo says:

    Worked for me! Thanks!

  30. Alfonso says:

    I just got mine. SWEET! (after much struggling)

    Thanks to everyone that contributed.
    Mario seems to be the key to this maze.

    • Fran says:

      Hmmm. It seems my credit card was charged twice for the tickets. I emailed Mario and Jose, no response yet! In the meantime, does anyone have any experience taking the train to MP? We have train tickets THERE, but we haven’t bought the return tickets there because frankly, the time we want is not available. We are hoping we can get 2 seats on the train we want when we arrive in town, on the off chance that either a) there are always a few extra seats available or b) tour companies reserve large blocks of seats, and sometimes a few of those don’t get used. Any suggestions would be appreciated!

      • Fran, my train out of aguas calientes was packed. I suggest you book something that will work even if your preferred time is not available. There are a lot of people leave there at once. I took the afternoon train at 16:43 to poroy (cusco). Btw, poroy train station is in a crappy area but its easy to get a taxi. I lost a shoe out of my broken bag and someone grabbed it before I could get my stuff together. The taxi driver arranged for the shoes return the next day when I hired him again for a ride. Make sure you have your stuff secure move quickly and keep an eye on your stuff.

        • Fran says:

          Thanks. But we are traveling only to Ollayantana… our choice of train is 20:45 or the next morning at 8:53. We would prefer to take the 18:45.. and we figure that if that doesn’t work out, we can make a decision to take the later train or stay another night in AG (which we don’t really want to do) Fingers crossed that it will work out. It seems that not ALL of the trains sell out, so I don’t think (hope) we won’t be stranded there! And thanks for the tips on safety — good to know!

          • Oh I started in Olly and took the train to aguas calientes. Got the very first two seats. Amazing view. That train was not full (to a.c.). Food was gross. Staying another night seems to be a waste but I guess that depends on where you are staying. My a.c. Hotel was crap – close to the train train and bus station. The hotel in Olly – amazing! It was the Starwood luxury hotel. Good luck, if you have flexibility it will all work out.

  31. CAROLINE JAVIER says:

    I just want to thank you for this easy step by step instructions. Thank you thank you thank you! You made my life easy.

  32. Ryan says:

    Thanks for all the help getting tickets. Here are a couple of notes:

    Firefox did not work as well as internet explorer.

    The site does not provide a way to get child tickets, so you have to go with another agent. We used http://boletomachupicchu.com/ based on price alone. The process is four steps: 1) provide names and info on their website 2) receive a email from them and they will ask you to pay with paypal 3) receive another email asking you to email to them pdf copies of the children’s passports, 4) receive a final email with the tickets attached to be printed. It’s actually pretty easy, but took a couple of days.

  33. Mary Anne says:

    We just got back from an amazing trip to Peru. I was able to purchase my tickets to Machu Picchu prior to leaving home by using the info in this website. I was even able to get tickets to, and climb, Huayna Picchu. It was great and I highly recommend it, but only if you have time. I was at Machu Picchu for 2 full days. I also booked my train tickets through Peru Rail prior to leaving the U.S. and had no problems with that. I hired Oscar Guevara to drive us (4 people) from Cusco to Ollantaytambo. He gave us a nice tour of the Inca sites along the way. He charged us s/ 470 ( $179 usd), instead of the s/300 that you posted on this site, for the trip because he hired a van and driver to take us. The van was nice but probably not necessary. He was concerned that we would have too much luggage for his car, but we didn’t really have much because we left half our luggage at our hotel in Cusco. Thank you for recommending him. He was pleased that you put his information on this site. He said that you told him you would do it, but he wasn’t sure that you really would. Oscar was very friendly, a good tour guide, and he spoke good English. I highly recommend him.
    We stayed in Ollantaytambo at Hostal Iskay ($46/night), a really neat place in the middle of the old sector. We had two rooms with a private patio including an outdoor table and chairs. I have to say that if you are planning to go to Peru, keep in mind that it is a third world country. You can isolate yourselves and stay at the 5 star hotels, but I don’t like to do that. I kept my hotels at the $45 to $100 range and they were nice enough. We stayed at Hotel Chaska in Agua Callientes for three nights ($55/night). It is a new hotel, probably less than 3 years old. There is no problem getting from Machu Picchu Town to Machu Picchu. There is a bus that leaves every 10 minutes starting at 5:30 am. It is a half hour bus ride up the mountain. The last bus leaves Machu Picchu to take you back to Machu Picchu town at 5 pm. You can buy the bus tickets on the spot or the night before.
    I was in Peru fifteen years ago and I have to say that it has changed tremendously. When I was there last there were very few hotels in Agua Callientes. Now it reminds me of Disneyland. There are plenty of hotels and lots of nice places to eat. When I was there last it had a dirt road going past the very few houses and restaurants that were there. We stayed in a person’s house that time. Not bad, just different. Now there are basically two towns; Agua Callientes (where the locals live), and Machu Picchu Town (where the Tourists hang out). We did have trouble sleeping because there was a nightclub somewhere that stayed open until 4am. There was a background booming bass that kept us awake. Earplugs would have been nice, but I left them in Cusco…

    • Was there any problem with the landslide that blocked the bus road? I heard they were stopping the bus half way up and making you walk the rest of the way. I’ve been in touch with him to clarify his rate and those rates are good for up to 3 people with 1 piece of luggage otherwise he needs to rent a van.

  34. Mary Anne says:

    All the boulders from the landslide have been moved out of the way so the buses are able to go all the way up to the entrance to Machu Picchu. The van was very nice because for one thing he had a driver who stayed with the van (and our luggage) while Oscar took us to see the sites. It also made it easier for him to talk with us as we were driving from place to place because he didn’t have to concentrate on driving.

    • I rarely ever hire a private (or any guide) but Oscar was great and reasonably priced (even though I paid more through my hotel than anyone who contacts him directly). We lucked out because most of the sites he took us to were empty. I was very surprised and thought it was low season but Oscar said a few days before we went it was crowded. The photos came out much much better (I will certainly post some).

  35. Jim Weinzapfel says:

    I keep getting two pop ups when I click Generar Reserva. The top one has my name and other data on it with my Reserva number. When I x it out, the other pop-up page has a different number on it. It has the following statement on it in Spanish: Una vex pagada la reserve debe imprimir sus tickets de ingreso a machupicchu digitando el codigo de reserve en la zona de check-in de la pagina web. I don’t think that I use it in the check in part. Do you know what it is about? I don’t think it is my reservation code???

  36. Jim Weinzapfel says:

    Every time I try to get my reservation code, I get two pop-up pages. The first one is like the one that is in your example. The second, after x-ing out to top one, has a different number on it. I am not sure what it is for??? It says: Una vez pagada la reserve debe imprimir usu tickets de ingreso a macho picchu digitando el codigo de reserve en la zona de check in de la pagina web. I don’t think it has anything to do with my code number? What is it for?

  37. Joshua says:

    I too would like to thank TheRewardBoss for all of his/her insight. Without your assistance I would’ve been another very frustrated person and succumbed to purchasing overpriced tickets via a travel agent.

    As many others have mentioned, I also experienced an issue with the transaction being denied only to find out that my credit card company had no knowledge of the transaction. I then mentioned that the transaction was going through the “verification by Visa” process at which time they told me there was nothing they could do but transfer me to a customer representative of the “verification by Visa” company. The Visa customer representative acknowledged the denied transaction and stayed on the phone while I went through the process again…….and voila! Success.

    All in all, thank you again to TheRewardBoss. FYI to all those who are denied, it’s not your credit card company denying the transaction rather the “verification by Visa” company. Just call your credit card and ask to be transferred.

  38. Alyssa says:

    I tired emailing all the addresses provided above and have not received a response today. I am wondering if they are slow in responding because of all the backlog from the weekend? Has anyone else had the same issue with not getting a response. My reservation time of 6 hours will be running out very shortly. Has anyone else run into a similar experience where no one responded to emails? What would you suggest my next steps be. Thanks for the help in advance!

  39. Mary Anne says:

    That happened to me also. They finally responded at around 4:30 pm my time. By then my reservation had expired. But, it didn’t matter. They did their changes and I got another reservation and that time I was able to pay.

    • Alyssa says:

      Thanks Mary Anne! I did not end up getting an email until about 11 hours after I sent the original one. In the mean time I attempted to call my credit card company (Chase) and although they set me up with someone from Verified by Visa, nothing that they did worked. The credit card company just kept on saying that they could never see the charge. Mario was the one who emailed me back and made it so that the charge finally went through. The main call center email also responded back, but their suggestion was just to book it through a travel agency. This whole process is extremely frustrating, but in the end I was able to get my tickets. Thank you so much to The Rewards Boss for starting this forum… I don’t think I would have had tickets otherwise. Best of luck to anyone still trying to get tickets!

  40. Mary Anne says:

    I’m glad it worked for you. Have a good time!

  41. Jan says:

    Thank you so much Jeff. We have just used your clear step-by-step instructions to purchase our Machu Picchu tickets. We first registered with NetCode as our bank didn’t give us a choice for Verified by Visa, but it works – a code is sent to the phone which is then entered on the payment page. We wanted two days, so went through the whole process twice as we couldn’t see how to book for more than one day at a time – 4 tickets are now printed and saved as pdf’s. We are in Australia, in case that makes a difference.
    I have also booked the train and having seen your comment above “on the train from urubamba to aguas calientes I got the first two seats which have an extra nice view” – looked at my seats, A1 and A2 in one direction, would that be the front? A45 and 47 on the other leg. Hopefully on the right side for the view.
    Thanks again, Jan

    • Fantastic! Yes those were the seats I had. Please write when you get back and let me know how it was. Did you select the seats or they just gave you the best available? On the way back, the seats didnt matter as much as it was the afternoon and got dark quickly after we left. And there are a lot more people going from AC to Cusco so harder to get good seats.

      • Jan says:

        Yes, randomly allocated train seats. Lucky, or super early in booking! According to the MP booking site availability calendar, only 15 people had booked MP tickets before us for our days in July, so maybe we were first to book the train.

  42. JDeux says:

    To Jeff and all of the wonderful commenters: thank you all so much.

    A note for others: reiterating what Debbie posted Mar 18, 2014 at 7:12pm:

    If you get the message, “Operación denegada: Contactar con emisor”, it is your card company that rejected the transaction, so don’t bother with contacting Mario or Jose at this point. Clear the transaction with your bank, then try to put it through again. At this stage, you will likely receive the “Operación denegada”, at which point you need to contact Jose and/or Mario (I recommend sending it to both email addresses). I tried putting the payment through after receiving the go-ahead from Mario and it failed again with “Operación denegada”. I waited about 10 more minutes, tried again, and it went through successfully.

    Thanks again to everyone and, especially, to Jeff. You have a very nice glass of wine (or four) waiting for you in Colorado when you pass through!

    • JDeux says:

      Oh, and, as some others have mentioned: I did have to make a new reservation as the first one expired before the transaction was cleared by Mario.

    • Thanks – which part of Colorado? May have to take you up on that!

      • JDeux says:

        About an hour West of Denver, up in the mountains; it’s off a back route to Breckenridge, if you ever head up there. I’m in Denver a bunch, too; including at the moment, at my girlfriend’s. It wasn’t just an idle offer, please do take me up on it!

  43. Alex says:

    Thanks. Your instructions helped get past the crash that happens if you try and use the English version.

  44. Jeannie says:

    Hi

    Just wanted to say a big Thank you for your instructions.
    Great help indeed! Heard a lot of issues getting tickets online but with your information here, its a breeze!!!
    Cheers!

  45. Will says:

    Thanks to your instructions I was able to order tickets for two days at MP. I placed my order and paid (after working with Mario). I checked-in and printed my two tickets on May5 and May6 respectively. I then noticed the two charges as pending on my credit card activity. Since then however, the pending charges have dropped and the activity has not posted to my account. Is this normal? I’m worried now that something went wrong as they have not taken payment.

    • Will says:

      I should add they I am still able to Check-In today with my reservation numbers and my ticket still says “Payment made by Visa No ******”

    • Alyssa says:

      That actually happened to me as well. The charges stopped showing up in pending and went away completely. A few days later though they showed up again as actual transactions.

  46. Marty says:

    Does anyone know how to buy a child’s ( student ) Ticket on line? It does not offer that option that I can find

  47. Cynthia says:

    MUCHISIMAS GRACIAS!!!!!!! This was so so helpful. OMG, no wonder why people pay double or triple to have a travel agent do it. Thank you for posting this. BTW, you might want to add “Repuesta: Pago Exitoso” means it went through and “Respuesta: Operacion Denegada” means denied

  48. Karen Nelson says:

    Thank you so much!!!! Thanks to you, it only took 3 hours to make the booking! I would never have guessed that the basic problem was that the site doesn’t work in English!

  49. Leigh Harris says:

    Great information – thank you!
    After many multiple times to try to purchase tickets in English, I looked online to see your directions to use the Spanish site.

    And then I think I must have clicked on a different spot on the calendar without realizing it, for my now printed and paid for tickets says “Fecha Ingreso” June 27, when I want June 18th.

    I sent an email to the callcenter and I hope they can change it, since I noticed it right away.

  50. andrea says:

    IS IT REALLY NECESSARY TO GET A VISA CARD ? I REALLY DO NOT want this.
    or can I verify my MASTERCARD by visa??

    another question: for the persons who had problems even with their visa card:

    DO YOU THINK, THIS HAS JUST TO DO WITH THE OFFICE TIME? that it just does not work during the night local time ?

  51. Julie says:

    So I finally made it successfully to the payment stage, entered in my payment information (using a Visa card) and then was taken to a screen where the translated Spanish basicallt said: password of the credit card holder was denied.” I didn’t enter any password information on that screen. Has anyone had that happen to them??? This is just about the most frustrating experience ever.

    Any recommendations?

    • thats a new one…have you tried a different card?

      • Julie says:

        I immediately sent a reply off to the call center and the response was anything but helpful. He started by saying that reservations time out after 6 hours to which I replied with, well I tried to purchase said reserved tickets 10 minutes after I had made the reservation.

        He gave me two individuals email addresses at Peru VisaNet to contact to which I just did.

        I did try another Visa card this morning to see if it was perhaps the other but no go.

        Here was the actual Spanish message verbatim:

        Operacion denegada: Password de tarjeta habiente incorrecto
        (Transaction denied, cardholder’s password incorrect)

        It really is ridiculous that trying to get tickets is the most impossible thing ever (when it should not be the case at all).

        • Agreed. It sounds like the people he suggested emailing are the ones I wrote above above and they need to unblock/approve your transaction. Did you contact them initially?

  52. Shikha says:

    Thank you for this amazingly detailed post. Just got my tickets without getting frustrated as I knew what to expect! :)

  53. sadik says:

    Wow. you made it so easy for us. Thanks a ton.

  54. Amelia Baldree says:

    Go figure leaving off the CCV would do the trick! Thanks!

  55. Mikaela says:

    God bless all you people!!! Wow, what a headache, but I never would have been able to do it without all your help. Mario emailed me back within an hour, and it all went smoothly after that!

  56. Sherry says:

    Thank you so much for this information! Really helped us out tremendously! The problem we had was that we chose the “student” price for our boys who have International Student ID numbers and entered them as required, BUT when we checked out, we were charged the usual adult rate for them as well- but we were not about to start over! We just paid the required amount and were happy to print out our tickets!!!

  57. Fran says:

    Thank you so much. I had been pulling my hair out trying to book these tickets. Tried your steps and it worked first time. Thank you, thank you, thank you!

  58. Jacob says:

    I landed here after many hours of unsuccessful attempts at paying for my tickets online. Multiple times I used up my 5 attempts without success. Didn’t matter if I called my card company (CapitalOne Venture) or tried to register with Verified by Visa, or using a different card, etc. Emailing Jose and his group was successful after the first attempt. I think that is the only way to get it to work. It seems like there would be a more efficient way of doing this, but I guess if it works…

    THANK you for putting this together! I may contact the guide you mentioned as well. Good info!

  59. Claudine says:

    I couldn’t have done it without your posting. Very clear, concise instructions were very helpful. Success. I’m looking forward to the trip.
    Thank you.

  60. Linda K says:

    Thank you! We have booked two nights in AC, and want to go up into the park over three days – are tickets good for entry on multiple days, or do we need to purchase a ticket for each day we want to enter the park? If we want to enter in the late group on day 1, can we then enter with the early group on day 2 on the same ticket?

  61. Hernan Castro says:

    I finally managed get my payment through by following the instructions at the top of this chain. I contacted VISANET and actually spoke with Mr. Joes Chang. he told me that the issue at least with my card was that the address entered was INCORRECT. Which was not the case, anyhow, he asked me to try again and I did, then magically the transaction went through. I do however have to say that the address has to be IDENTICAL to what appears on your VISA STATEMENT. In my case I had put Apartment xxxx (number) instead of UNIT xxxx as it appeared on the statement, so this may have something to do with it. So, have your VISA statement and entered the IDENTICAL complete address information. Hope this helps.

  62. Yesterday I followed every step, printed my reservation, went to “Check In” and I got that it was pending. Today I checked my reservation number and it says it was cancelled in the system. I’m going to wait a few days to see if the payment ends up coming through my Visa before I try again.

  63. nicholas says:

    You’re heaven sent. I’ve been trying this for weeks and finally decided to Google if other people were in my boat. With your help I finally made it to Step 3! When I went to pay, I was denied the first time but as I was typing my email to callcenter@drc-cusco.gob.pe I received a call from Bank of America about possible fraudulent activity. Once she cleared it I was able to resubmit and it was perfect. Thank you so much.

  64. Nathan says:

    Hi! I just tried to pay with a Capital One credit card, and it didn’t work. It said something like “didn’t receive authentication from issuer”. Curious if it had anything to do with Verified by Visa, I checked out https://verified.visa.com/aam/activation/landingPage.aam and entered my CC info; it said “Your card is not eligible.” Then I entered my Bank of America debit card info in the Verified by Visa site; this one went through. So I figured I’d try my BoA card to pay for my tickets. It worked! “Pago Exitoso” (Payment successful!). I’m not saying this will work for everybody..but perhaps the MP site doesn’t know how to handle cards where the issuer doesn’t participate in Verified by Visa.

  65. […] website ahead of time. The portal is in Spanish only but luckily there was a very useful step-by-step guide online to see us through. We would need to print out our own tickets for entry to the […]

  66. Bev says:

    Fantastic, thanks for the step by step guide, have successfully booked 2 tickets for our trip in October…. Am so excited, can hardly wait.

  67. […] and it worked. The credit for my discovery in how to circumvent this inefficient system goes to The Reward Boss: While his instructions were helpful, it was the reader comments below that helped me discover the […]

  68. Catherine says:

    Tickets successfully booked – thanks to you! I tried with a MasterCard first (I know, I know, but it was all I had), then Dad’s (Australian) Visa on the same reservation number but it didn’t work. After emailing customer service they confirmed that the order had been cancelled so I tried rebooking and voila, tickets!

    Just FYI, the people to email at Visa are now:

    Mr. Jose Chang to following email: jchang@visanet.com.pe Mr. Mario Valdivieso to following email: mvaldivieso@visanet.com.pe or Ms. Karen Schebesta to following email: kschebesta@visanet.com.pe Please, you must send the first 4 and last 4 digits of the card, the name on the card and the booking code.

    Thanks again for taking the time on this topic, you’ve been a great help!

  69. Al says:

    Thanks you for this. I allowed me to purchased our tickets in advance.

  70. […] help Booking a ticket for Machu Picchu if you aren’t trekking? Here is a great guide I found! No need to re-create the wheel! […]

  71. Jess says:

    YES! Been trying to do this for ages and failing massively, however your instructions were AMAZING. Thank youuuuu

  72. Brittany says:

    You are a life saver. Thank you!!

    • Anand says:

      I followed instructions from rewardboss and others on the thread and I was able to buy tickets (2 of them) on first attempt. I received “Pago Exitoso” :). Thanks rewardboss for excellent instructions and rest of you for your inputs.

      Key is, as rewards boss suggested, I first did Visa verification by clicking on :

      Link to activate Verified by VISA
      https://verified.visa.com/aam/activation/landingPage.aam

      this link takes you to verified by visa site and you need to provide your visa card details and complete the boxes; you will then be asked to create a password for future online purchases and I did. I used that password when I was buying tickets at Government website where Machu Picchu tickets are to be purchased.

      Couple of issues I encountered in my first attempt.
      1. when the screen prompts you to enter address (Step 3 in rewardboss’s instructions above) I was unable to enter house number (number keys don’t work); so I filled my address without house number (just street name, city and country which don’t have any numbers in it); that way I could go to next step

      2. when I completed entering my visa card details (at this point it will let you enter your house number in billing section; ex: 1234 so and so street) and clicked submit, the website started processing my submission (prompted me not to close the browser) and then froze at a screen where Verify Visa displayed on top but rest of the page was blank. I waited for a minute to see if it continues but it did not. Then I clicked on refresh button on the browser (little curved arrow, to the left of home symbol) and it worked. This time verify visa screen displayed my visa card information (last 4 digits of visa card) and prompted me to enter the password that I created when I activated verify by visa before I started purchasing Machu Picchu tickets. I did enter the password and bingo, the transaction went through and I did receive “Pago Exitoso” message.

      Thanks every one for the great help.

      Goodluck to future adventurers :)
      Anand

  73. mwong says:

    Like many on this thread, I had such trouble first using the English language version; followed by, after finding this site, following RB instructions. Yesterday, after two failed attempts, a call to my bank (VISA) and no replies from all names listed, I decided to do the same process again today. Failed one attempt with bank on the phone who saw no transactions, emailed all parties with “Please Help” in subject filed, received email from Mario that I need to contact my back, replied with i already did twice over two days, another Mario reply to try again, and finally…Successful Payment. Whew!

    Thank you RB and all for your trial and error so that the rest of us are not left thinking we are incompetent and successfully purchase not-a-breeze-to-get tickets. Could not have done it without your help. I feel bad for people who give up or continue trying endlessly without this site’s info. Happy and safe travels everyone!

  74. Tab says:

    Thank you SO MUCH. These instructions saved my sanity. :)

  75. Sebsonic says:

    Dear all,
    It is most definitely the most comprehensive post for purchasing your Machu Picchu tickets online from the Peruvian government website (www.machupicchu.gob.pe). Without this post, I would not have been able to do it!
    That said, the most frustrating step is to overcome the dreaded “operacion denegada” (operation denied). I cannot deny that one may get lucky with some bank card but, if you end up like me trying about six different debit/credit cards (Bank of America, Wells Fargo and so on) with the same result, it is not going much help, is it?!
    Consequently, I wanted to add comments to this post from my experience purchasing two sets of tickets for October (one set for Machu Picchu and the other set for Machu Picchu + Huayna Picchu).
    Please find below what I have learnt:
    1) Just forget about the “Verified by Visa” thing!
    2) If you get “operacion denegada”, you will have to work with Visa Peru AND your bank. I believe there is no way around it. You will have to be persistent and patient.
    3) When you get “operacion denegada”, contact your bank. If they see the attempt (being denied), make sure that they are not going to deny it next time. If not, proceed with next step.
    4) Once you have dealt with your bank (or not), contact Visa Peru (visanet.com.pe) as per the post. In my case, my email was forwarded to Mario Valdivieso (mvaldivieso@visanet.com.pe).
    5) Once you have the answer from Visa Peru to try again, try again…
    6) At this point, you may get “operacion denegada” time and time again for some obscure reason (timing of the answer, new reservation, etc…). Stay calm and just repeat steps 3 to 5… You will get those damned tickets!
    It took me about 3 days of back and forth but it did work at the end. Don’t be afraid, though. I am sure it would have taken less time if I had strictly followed steps 3 to 5.
    Good luck! May the force be with you!